I’ve spent the last ten days soaking up some 70-degree weather in Dallas, visiting the girlfriend, seeing my homeys and silently thumbing my nose at the Northeast cold. Now I’m at DFW airport, ready to resume my Boston life and thinking about how little I’ve missed flying.
I’ve been taking the train on the East Coast for a few months now, so I haven’t flown for almost a year. My trip down to Tejas on American Airlines was a rude reminder of what I’ve been missing, and I do mean “rude.” Yeah, the $15 charge for a checked bag is ridiculous, but I had fair warning on that one. More jarring was the low morale among airline attendants, which translates not just to lack of customer service but to a barely disguised disinterest in the comfort of passengers.
I plopped my 6’2 frame in a window seat coming to Dallas, alongside passengers on the middle and on the aisle. Hungrily eying two empty rows of seats behind me, I asked a flight attendant about the chances of landing in one. No dice, she replied, those are reserved for the attendants. Fair enough. But what got me was her contemptuous tone, an inflection that said “stupid passenger. You’ll sit there swallowing your kneecaps and you’ll like it.” Call it service with a sneer. It didn’t help my mood that no one sat in the empty seats during the entire four-hour flight.
Maybe I’m just too tall. But it strikes me that the airlines have taken advantage of the faltering economy and last summer’s gouged fuel prices to lean heavily on the fact that they’re the only game in town for cross-country travel. Don’t like the service? Squashed like a sardine? Tough luck. Try flapping your arms back to Beantown. And shut your yap.
I’m sure airline employees are getting screwed with long hours and the same economic stress as the rest of us. I believe that it’s tough work. It’s just sad to see the bad mood and apathy trickle down to customers already paying through the nose to travel. Now I’m about to claim my middle seat – sorry, no aisles, windows or exit rows – and, uh, relax for the trip home. Amtrak, you’re looking better every day.
Posted by Chris Vognar